Refund Policy

This Refund Policy explains BigCatVPN's refund and cancellation terms. We want you to be satisfied with our service and aim to resolve any issues fairly.

30-Day Money-Back Guarantee

Refund Eligibility

You may be eligible for a refund in the following situations:

Money-Back Guarantee

• 30-day guarantee: Full refund within 30 days of your initial subscription, for first-time subscribers
• Service failure: If we cannot provide the service due to technical issues on our end
• Duplicate charges: Accidental duplicate payments
• Unauthorized charges: Charges made without your authorization

Discretionary Refunds

We may consider refunds on a case-by-case basis for:

• Significant service outages affecting your usage
• Technical incompatibility issues we cannot resolve
• Exceptional circumstances beyond your control

Non-Refundable Situations

Refunds are generally not available for:

• Subscriptions older than 30 days from initial purchase (except for service failures)
• Renewals after the initial 30-day money-back guarantee period
• Violations of our Terms of Service resulting in account termination
• Issues caused by your internet service provider
• Government censorship or blocking of VPN services

How to Request a Refund

To request a refund:

1. Contact Support: Email us at support@bigcatvpn.com or use our contact form
2. Provide Details: Include your account email and reason for the refund request
3. Allow Processing Time: We'll respond as soon as we can
4. Receive Confirmation: You'll get an email confirmation when the refund is processed

Refund Processing Time

Refund processing times:

• Approval: Refund requests are reviewed individually
• Processing: Approved refunds are processed within 3–5 business days
• Bank Processing: Your bank may take 3–10 business days to show the refund
• Total Time: Allow up to 2 weeks for the full process

Subscription Cancellation

You can cancel your subscription at any time:

Self-Service Cancellation

• Log into your account settings
• Click "Manage Subscription" or "Cancel Subscription"
• Follow the prompts to cancel
• You'll receive an email confirmation

Contact Support

If you need help cancelling, contact us at support@bigcatvpn.com.

What Happens After Cancellation

• Immediate: No future charges will occur
• Service Access: You can use the service until your current period ends
• Data Retention: Account data is deleted per our Privacy Policy
• Reactivation: You can resubscribe anytime with the same or different plan

Partial Refunds

We generally do not provide partial refunds for unused portions of subscription periods. However, we may consider partial refunds in exceptional circumstances such as:

• Extended service outages
• Significant changes to our service terms
• Technical issues we cannot resolve

Refund Method

Refunds are processed using the same payment method you used for the original purchase. If that's not possible, we'll work with you to find an alternative method.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will not affect refund requests made before the policy change. We'll notify users of significant changes via email.

Contact Support

For refund requests or billing questions, contact us:

• Email: support@bigcatvpn.com
• Contact Form: Contact Us