Privacy Policy

BigCatVPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address (for account management and support)
• Encrypted password
• Payment information (processed securely by Stripe)

Service Operation

We may collect minimal technical data needed to run the service:

• Device type and operating system (for app compatibility)
• Minimal session records (connection start and end times and the VPN configuration used) for managing devices on your account

What We Don't Store

How We Use Your Information

We use the information we collect only for:

• Providing and maintaining our VPN service
• Processing payments and managing subscriptions
• Providing customer support
• Sending important service updates and security notices
• Improving our service quality and performance

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: Stripe for payment processing (they have their own privacy policy)
• Legal Requirements: If required by valid legal process. Our minimal data retention limits what we can provide.
• Business Transfers: In the event of a merger or acquisition (users would be notified)

Data Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit and at rest
• We use secure servers with regular security updates
• Access to user data is strictly limited and monitored
• We regularly review and update our security practices

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to processing of your personal information
• Data portability (receive your data in a structured format)

Cookies and Tracking

We use minimal cookies for essential website functionality. See our Cookie Policy for details.

Data Retention

We retain account information only as long as your account is active or as needed to provide services. When you delete your account, we permanently delete your personal information within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or through our service.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@bigcatvpn.com
• Contact Form: Contact Us